Call Reasons and Questions

In this video, I explain the difference between Anrufgründe (call reasons) and Fragen (questions) that our assistant asks during a conversation. I discuss how the bot should react to answers, especially when asking for confirmation of a name. Additionally, I explore various situations that can occur during a call and how the bot should respond. I also encourage you to review the pre-written templates and make adjustments as necessary.

Video Overview:

1. Einführung in Anrufgründe (0:00) We start by explaining the difference between Anrufgründe (call reasons) and Fragen (questions). A question is something the assistant will ask during the conversation, and you have control over which questions it asks.
2. Reaktion des Bots (1:00) Here, you define the bot’s response to the answers it receives. For example, when the bot asks for a name, you can configure it to repeat the name to get confirmation. This ensures that the bot interacts with the caller in an efficient and accurate manner.
   • Anrufgründe: These are specific scenarios that may occur during a conversation. For instance, if the caller is returning a call but hasn’t answered previously, the bot can be set to handle this situation accordingly. You can define the bot’s reaction in such cases.
3. Vorlagen und Anpassungen (1:24) The system already provides some predefined templates for common situations. You can either edit these templates or add your own custom Anrufgründe to fit your needs, ensuring that your assistant reacts appropriately to different scenarios.

✨ Question Ordering

You can now organize your questions in a specific order to control the flow of your assistant's conversation:

How to Reorder Questions

1. Navigate to your assistant's configuration in the Questions tab
2. Use drag-and-drop to move questions up or down in the list
3. Questions will be asked in the order you arrange them
4. Changes are automatically saved when you save your assistant configuration

Why Question Order Matters

• Better conversation flow: Ask important questions first
• Logical progression: Build from simple to more detailed questions
• Improved user experience: Create a natural conversation pattern
• Strategic positioning: Place critical questions where they're most effective

Key Features:

• Questions vs. Call Reasons: Clearly distinguish between questions asked by the bot and situations (call reasons) that require specific responses.
• Question Ordering: Drag and drop questions to arrange them in your preferred sequence.
• Custom Responses: Adjust how the bot should respond to different answers, like repeating a name for confirmation.
• Templates for Call Reasons: Use pre-configured templates for common call situations and modify them as needed.
• Personalized Handling: Tailor the bot’s behavior to fit unique situations and interactions with your callers.