🔔 Notifications
Welcome to the Notifications system! This feature helps you stay informed about important updates and events in your system, especially when new knowledge base gaps are identified.
✨ What are Notifications?
Notifications alert you when important events happen in your system, such as:
- New Knowledge Base Gaps: When your AI assistant encounters questions it cannot answer well, a gap in your knowledge base is identified and you'll be notified.
These notifications help you stay on top of areas where your assistant needs more information to serve your customers better.
🔔 Notification Bell
Location
You'll find the notification bell in the top-right area of your screen, next to your account menu.
What You'll See
- Notification Icon: A bell icon that's always visible
- Red Badge: When you have unread notifications, a red badge appears showing the number of new notifications
- No Badge: When all notifications have been read, no badge is shown
How to Use
- Click the bell icon to open your notifications
- Check the red badge to see how many unread notifications you have
- Hover over the icon for a smooth visual effect
📋 Notification Panel
When you click the notification bell, a panel opens showing:
Panel Header
- "Notifications" title on the left
- "Mark all as read" button on the right (only appears when you have unread notifications)
Notification List
Each notification shows:
- Red dot: Indicates unread notifications
- Gray dot: Indicates notifications you've already read
- Title: Brief description of what happened
- Time: When the notification was created (e.g., "2 hours ago", "just now")
Empty State
When you have no notifications, you'll see:
- Empty icon with a friendly message
- "No new notifications" text
🖱️ Managing Notifications
Mark Single Notification as Read
- Click on any notification to mark it as read and go to the relevant page
- The red dot changes to gray to show it's been read
Mark All as Read
- Click "Mark all as read" in the panel header to mark all notifications as read at once
- You'll see a success message confirming the action
Visual Indicators
Beyond the notification panel, you'll also see visual hints throughout the interface:
- Knowledge Base menu item: Shows a red dot when there are unread knowledge base gap notifications
- Knowledge Base Gaps tab: Shows a red dot when there are new gap notifications
- Gap table entries: Individual gaps may show a red dot if they're associated with new notifications
📚 Knowledge Base Gap Notifications
When You Get Notified
You'll receive a notification when:
- Your AI assistant encounters a question it cannot answer well
- A new "knowledge base gap" is identified
- This helps you know where to add more information to improve your assistant
What's Included in Gap Notifications
When you receive a knowledge base gap notification, it may include:
- Knowledge Base Sources: Links to existing documents or files that are related to the gap
- Call Details: Information about the specific call that identified the gap
- Contact Information: Details about the person who made the call (if available)
- Campaign Context: Information about the campaign associated with the call (if applicable)
- Call Status: Current status of the call (completed, ongoing, etc.)
- Transcript: What was discussed during the call that led to identifying the gap
- Suggested Actions: Recommended next steps to address the gap
Enhanced Call Information
Recent improvements to our notification system now provide more comprehensive details about each call:
- Campaign Association: See which marketing campaign led to the call
- Contact Details: View existing contact information from your database
- Call Status Tracking: Monitor the current state of the call for better follow-up
Knowledge Base Sources
If your system finds relevant existing sources during the call, they will be listed in the notification email under "📚 Knowledge Base Sources." These sources help you:
- Understand what information is already available
- See which documents may need updating or expansion
- Identify related content that could help fill the gap
What Happens Next
- You get a notification about the new knowledge base gap
- Review any included sources to understand what information is already available
- Click the notification to go directly to the Knowledge Base Gaps page
- Review the gap to understand what information is missing
- Add relevant content to your knowledge base to fill the gap
- Mark the gap as covered once you've addressed it
📝 Tips
- Check notifications regularly to stay on top of important updates
- Use the "Mark all as read" feature to quickly clear multiple notifications
- Click notifications to go directly to the relevant information
- Look for red dots throughout the interface as hints about new notifications
🌐 Webhook Notifications
What are Webhook Notifications?
Webhook notifications are automatic messages sent to external systems when important events happen in your AI assistant platform. Unlike the notifications you see in the user interface, webhook notifications allow your own systems to receive real-time updates about calls and other activities.
When Webhook Notifications are Sent
Webhook notifications are automatically sent when:
- New calls are completed - Your system receives detailed information about each call
- Call status changes - Updates about how calls ended and their outcomes
Webhook Notification Content
When a call is completed, your webhook endpoint receives detailed information including:
Call Information
- Call ID: Unique identifier for the call
- Duration: Length of the call in seconds
- Assistant Details: Which AI assistant handled the call
- Campaign Information: If the call was part of a campaign
- Call Status: How the call ended (using detailed end call reasons)
- Transcript: Full conversation transcript
- Summary: AI-generated summary of the call
Contact Information
For each call, the webhook includes structured contact details:
- Contact ID: Unique identifier in your system
- Name: Contact's full name
- Email: Contact's email address
- Phone: Contact's phone number
- Created Date: When the contact was first added
- Metadata: Any custom information associated with the contact
- Tags: Categories or labels assigned to the contact
Additional Data
- Urgency Level: How urgent the call was rated
- Questions & Answers: Specific questions asked and responses given
- FAQ Suggestions: Any suggested FAQ items and feedback links
- Knowledge Base Sources: Related documents or information used
Setting Up Webhook Notifications
Webhook notifications can be configured by your administrator for each AI assistant. They can be sent to:
- Email addresses - For human review and action
- URL endpoints - For automatic processing by your systems
Recent Improvements
We've recently enhanced webhook notifications to provide:
- Better contact data structure - More organized and complete contact information
- Improved call status tracking - More accurate reasons for how calls ended
- Cleaner data format - Easier for your systems to process and use
Note: Notifications help you continuously improve your AI assistant by identifying areas where more knowledge is needed. This ensures your assistant can better serve your customers over time.
If you have any questions about notifications, please contact your administrator or support team!