Settings

The Settings section allows administrators to configure various system-wide preferences for your account. These settings control how your data is managed and stored.

Available Settings

Remember Caller History

Control whether inbound callers are automatically recognised, linked to contacts, and have their history used to personalise future calls. Disable this on privacy-sensitive or anonymous inbound lines.

Learn more about Remember Caller History →

Data Retention

Configure how long your call recordings, webhooks, calls, and WhatsApp conversations are stored in the system. This helps you manage storage costs and comply with data protection requirements.

Learn more about Data Retention →

Account Suspension

Learn what happens when your account is suspended — including which features are restricted and how your account is automatically reactivated when you subscribe to a new plan.

Learn more about Account Suspension →

Verified Caller IDs (CLI)

Add your own phone numbers as verified caller IDs so that your outbound assistants can call contacts from a number you already own. Verification is done by a short phone call from Twilio.

Learn more about Verified Caller IDs →

Access Requirements

Most settings are only available to users with Administrator or Super Administrator roles. If you need access to these settings, please contact your account administrator.

Need Help?

If you have questions about configuring your settings:

• Check the specific setting's documentation page for detailed instructions
• Contact support if you need assistance with your configuration