P&P Dashboard FAQ

What is the P&P Dashboard?

The P&P Dashboard is a management interface that allows you to configure, test, and manage virtual assistants, call campaigns, contacts, and frequently asked questions (FAQs).

What can I do with the assistants?

You can:

- Create and manage assistants.

-Test incoming (inbound) and outgoing (outbound) calls.

-Launch automated call campaigns.

-Organize assistants based on your program or pricing plans.

How does campaign management work?

In the Campaigns section, you can:

-Create various campaigns.

-Set up their parameters and start them.

-Track their performance and effectiveness.

Can I view call statistics?

Yes. The Calls section provides detailed statistics about the calls made, including volume, duration, and outcomes.

• How can I manage my contacts?

In the Contacts section, you can:

-Add or delete contacts.

-Group contacts for targeting.

-Run surveys or contact campaigns.

Where can I manage frequently asked questions?

The Questions section acts as a question database. You can:

-Add, edit, or delete questions.

-Link questions to different assistants for dynamic responses.

What is the Knowledge Base (Wissensdatenbank)?

The Knowledge Base allows you to:

-Upload reference documents (PDF, URLs, plain text).

-Enrich your assistant's knowledge to provide better answers.

What types of files can I upload to the Knowledge Base?

You can upload:

-PDF files.

-Web URLs.

-Custom empty documents filled with your own data.

Can I customize my assistants?

Yes. Assistants can be configured for different scenarios, tasks, or user journeys based on your needs.

How can I book a consultation?

The dashboard includes a "Book a free consultation" option to help you get the most out of the platform. When you click this button, you'll be directed to schedule a meeting where you can:

• Learn best practices for configuring your assistants
• Discover how to extract valuable insights from your calls
• Get tips on training your assistants to improve over time
• Ask questions about advanced features and use cases

This consultation service is free and designed to help you maximize the value of your AI assistants.